Refund Policy

At Hercules Aesthetics, we are committed to providing our customers with the highest level of satisfaction and exceptional service. We understand that sometimes situations may arise where a refund is requested. This refund policy is designed to outline the guidelines and procedures for requesting a refund for our online personal training services. Please read this policy carefully before making a purchase.

1. Eligibility for Refund:

• Refunds will only be considered within 14 days from the date of purchase. If 14 days have passed since your purchase, we regret to inform you that we cannot offer you a refund.
• To be eligible for a refund, you must provide a valid reason for your request. Valid reasons include, but are not limited to:
• Dissatisfaction with the training program or services received.
• Technical issues that prevent you from accessing or using our services.

2. Refunds will not be granted in the following situations:

• The 14-day refund period has expired.
• If you have used the training program extensively or completed a significant portion of the services.
• If you have violated our terms of service or engaged in any activity that goes against our policies.

3. How to Request a Refund:

• To request a refund, please contact our customer support team at info@hercules-aesthetics.com . Kindly provide your order details and a clear explanation of the reason for your refund request.
• Once your refund request is received, we will review it to determine its eligibility. We may ask for additional information to better understand the reason for the refund.
• If your refund request is approved, the refund will be processed within [number of days, e.g., 5 business days] and will be issued using the original payment method used for the purchase.

4. Partial Refunds:

•  In some cases, we may offer partial refunds based on the specific circumstances of the request. For instance, if you encounter technical difficulties that prevent you from accessing our services for an extended period, we may consider a partial refund to address the inconvenience.

4. Currency and Exchange Rates:

• All refunds will be issued in GBP (British Pound Sterling) or the equivalent amount in the currency of the original purchase, based on the prevailing exchange rate at the time of the refund.

5. Modifications to the Refund Policy:

• Hercules Aesthetics reserves the right to modify or update this refund policy at any time. Any changes to the policy will be posted on this page..

By making a purchase on Hercules-Aesthetics.com, you acknowledge and agree to this refund policy. For any questions or concerns regarding this policy or refund requests, please contact us at info@hercules-aesthetics.com